Do you have a rewards program? How does it work?
We sure do! Sign up in store or call us to be set up with an account. It's free! Every dollar you spend is equivalent to one sweet point. These points will be accumulated into gift cards. Sweet points do not expire, neither do the gift cards! They can be used on anything in the store. The more you save the better deal you get. You will even get sent a special discount on your birthday each year.
250 pt = $10 gift card
500 pt = $25 gift card
750 pt = $50 gift card
100 pt = $75 gift card
Do I get sweet points on my online orders?
If you have a rewards account, then yes. You can sign up either in store or call to create an account. You will receive an email notifying you of your new account. We will only need a few pieces on information to sign you up.
Can I use my sweet points online?
Sweet points are to be used in store, so there will not be an option to use them at checkout since we use a different system. If you'd like to receive a code to redeem your points online please email us at laura@sweet-boutique.ca with your first and last name. You will get a response within 24 hours.
Do you offer gift cards?
Yes! You can purchase an e-gift card on our website or purchase one in store.
How do I use my gift card online?
Do not put your gift card number in the "Discount or gift card code"! This will not work. Please follow the instructions below! :)
- Go to checkout and input your shipping details
- Once you're at the next page, click the payment option below e-transfer. It will say "Sweet Boutique Gift Card"
- After completing your online transaction, you must text/email a picture of the gift card code to (780)717-6865 or sbsa@shaw.ca. If you do not provide the gift card number by text or email your order may be cancelled. Thank you!
Do you ever restock items?
Not often, it depends on the brand. Some brands we are able to reorder, others not. If the demand is high, we will always try to restock. Contact us if you see a sold out item and we will do our best to help you out!
Does your clothing fit true to size?
Most pieces do. If the fit is different, we will always add it in the description to give you the best idea of your size while shopping.
I need to return something I bought. What do I do?
Checkout our return policy! Click Here
I have an issue with an item I received. What do I do?
Contact us within 3 business days and we can either exchange or return your item. We always want you to love your purchase!
What are your hours?
We are open 10am-6pm on weekdays, and 10am-5pm on weekends.
Where are you located?
We are located in St. Albert , Alberta. We are a Canadian Company. Our address is 80-200 St. Albert Trail.
Do you carry plus sizes?
Absolutely! Our owner is a plus size woman and our mission since the beginning has been to carry trendy clothes and accessories for all body types. Everyone is welcome here.
What currency will I be charged in?
You will be charged in Canadian Dollars (CAN$)
What is your return policy?
In Store Purchases; Returns & Exchanges
30 days for exchange or store credit
14 days for refund. Items must be unworn, in sellable condition with store tags still attached.
Online Orders; Returns & Exchanges
If we do not have the item you ordered, your purchase will be refunded immediately. If you are unhappy with a purchase, please call us at 780-569-2444 to see if we can exchange with another size. At this time we cannot offer refunds, but are happy to give you store credit for any returns.
Do you offer local pick-ups for online orders?
Yes we do! During business hours, your order will typically be ready within 2 hours. You will get a notification when it is ready for pickup. Just let one of our retail therapists know when you come in, and we will grab it for you!
What do I do if I receive an incorrect or damaged item in my order?
Within 3 days contact us and address your issue. Include a photo of the damage or the incorrect item. We will make sure your correct or new item is in your hands ASAP!
If I place two orders, am I able to combine them?
If you have a pickup item still at the store, we are more than happy to combine your orders. If we are shipping your order, let us know ASAP. If your order has already been shipped, unfortunately we will not be able to combine your orders. Though you will receive your second order shortly after the first one.
I have an issue with my order, who do I contact and how long will it take to receive a reply?
Email us at laura@sweet-boutique.ca. You can also message us on Facebook or Instagram. We check our social medias daily, you will get a response within 24 hours! If you need immediate assistance, call us at 780-569-2444 .
What's the best way to know about upcoming releases?
Checkout our social medias! We post on our feed and stories everyday to show you the newest and hottest arrivals. You'll also get sneak peeks of upcoming shipments!